Last updated: February 18, 2024 Thank you for shopping at Familygiftboutique.com. We at Family Gift Boutique are committed to quality products, and your satisfaction is 100% guaranteed. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on the Cancellation & Return/Refunds/Replacement Policy. The following terms are applicable for any products that You purchased with Us.

Definitions

For the purposes of this Policy:

• Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Family Gift Boutique, 2002 International Dr, McLean, VA 22102.
• Items refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to 2002 International Dr, McLean, VA 22102, accessible from Family Gift Boutique.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation Policy:

Family Gift Boutique believes that we provide our customers with ample information to make an informed purchase. Currently, orders are confirmed for printing 1 hour after they’re placed to ensure the fastest fulfillment. Therefore, customers will have 1 hour after checking out to hold the order for making adjustments or cancel the order. If you have to cancel/hold the order, you can do it within 1 hour of placing the order. Please check your confirmation email for the instructions. We do not accept the cancellation after 1 hour or once the order has been taken into the printing process.

Return Policy:

All items are made to order – this means that when you place your order, we print that item(s) just for you. Because of these items’ nature, unless they arrive damaged or defective, Family Gift Boutique does not accept return and exchange requests for any reason as our products are customized and printed on demand.

Replacement/Refunds Policy:

At Family Gift Boutique, your satisfaction is our number one concern. If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a full refund or replacement. Please contact us at [email protected] within 20 days of receiving your order, including proof of the received item. If your claim is approved, we can issue a refund or provide you with a replacement free of charge. Refunds will be issued to the original form of payment. Depending on the form of payment, you will receive your refund within:

• Paypal: 1 business days
• Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.